This information forms an integral part of our terms and conditions of sale.
Please read the following carefully.
Help line and Returns Procedure
Should you need any further guidance with your purchased product please call our dedicated help line to assist you and answer your questions. When contacting please be prepared to state your INVOICE / ORDER Number. Our Technicians are able to help / demonstrate in store over the counter after booking a time slot for £20.00 Inc VAT. This service is to be booked prior to arrival and is subject to availability.
If you have a faulty item you must call our returns line to arrange an RMA before you bring your item back to us. All Faulty items brought back to store will need leaving with us for inspection and testing to be proven faulty before a refund or replacement item is issued.
PLEASE NOTE: All warranties are subject to proof of purchase. A Receipt must be provided by the customer. All packaging, Documentation and installation software form part of product warranty and will be required when an item is returned. Failure to provide the necessary items may lead to void warranty.
This does not affect your statutory rights.
EXLEN Systems – All New Computers purchased from EXLEN come with a standard 12 month hardware only warranty. Should your system develop a fault please call us ASAP. Any software issues are not and cannot be warranted. Support for software issues is available but there may be a charge.
NEW Laptops – All New Laptops purchased from EXLEN come with a 12 month direct manufacturer warranty. All details of warranty are provided inside the retail box of the item. Our technical support team are able to help guide customers in the right direction regarding direct returns if needed.
Printers & Monitors – The Printers and Monitors we stock all come with a 12 month direct manufacturer warranty. All details of warranty are provided inside the retail box of the item. Our technical support team are able to help guide customers in the right direction regarding direct returns if needed.
Components & Peripherals – All Components & Peripherals come with a standard 12 Month warranty, unless stated otherwise. All advertised extended warranties are Manufacturer direct and must be resolved by them.
Refurbished ITEMS – All Refurbished items come with a 3 Month Hardware only Warranty, unless stated otherwise at the time of purchase. Extended refurbished warranties are available to purchase also.
Extended warranties are covered by Manufacturers only.
Should you wish to return an item you must do so within 7 days. The item must be sealed and unopened.
Should an item be open or is tested not faulty, a 25% restocking fee will occur.
NO REFUNDS ON INK OR SOFTWARE THAT HAS BEEN OPENED